Fuji Electric Call Center
24 hours a day, 365 days a year, we quickly respond to calls from customers on the occurrence of system trouble, providing support services such as technical consultation on overall products delivered from Fuji Electric and remote maintenance.
Advantages of Fuji Electric Call Center
3 major functions of the call center
1. Call center functions
Complaints handling, Inquiry handling and Parts shipping
2. Data center functions
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Customer information management system (CRM24)
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Delivered equipment management system (Century)
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CE work support system (CFA)
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Logistics system
3. Remote maintenance system
Performs “Remote Monitor and Check” that checks signs of failure in customer’s systems from a remote location by periodical connection through communication lines, and “Remote Check” that reduces recovery time in breakdown maintenance.Target systems: IA server, DCS (MICREX-IX, AX), UPS, fuel cells, auto-call devices, etc.
Functions and mechanisms that support the Call Center
1. Security function
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Entrance/Exit control system
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ISO/IEC 27001: 2005 certified
2. Facility function
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DG (In-house power generator)
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UPS (Uninterruptible power system)
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Earthquake-proof construction (building)
3. Kobe Call Center
(alternative call center function)
(alternative call center function)
Service system
- AT ANY TIME -
24 hours a day, 365 days a year, our best staff members will respond to your questions, requests for consultation and support for fault recovery of your systems and products.
Efficient infrastructure systems and networks - EVERY NETWORK -
Through networks with internal/external staff members related to your systems and through efficient information infrastructure systems, we will respond to you at any time.
Integrated data management of all data - ALL DATA -
All data concerning your system, such as product drawings, fault histories, technical documentations and contact network tables, are integrally managed to provide exact actions.
Cover all products - ALL PRODUCTS -
From electrical and measuring equipment to information communication equipment, our Call Center accepts your inquiries on all products supplied by us.
Call Center support system - CTI SYSTEM. HOST SYSTEM -
Your problem and inquiry are processed quickly by our “Call Center support system” consisting of “CTI system” and “Maintenance database.”
- REMOTE MAINTENANCE -
When a fault occurs, detailed fault information will be collected to take adequate corrective actions. Also, remote diagnosis of your system is regularly performed.
