Home > Procedure for Requests relating to Personal Information

Procedure for Requests relating to Personal Information

  1. Steps in making a Request

    To make a request relating to personal information, and to ensure the protection of personal information and the accuracy of information, you should first download and fill out the prescribed request form (item 1 below). Forward the completed form together with proof of your identity (item 2 below) to the Inquiries Office listed below.
    Please make inquiries about consultations and complaints regarding requests to Inquiries Office listed below.
    Requests relating to your personal information may be made by you in person or by your representative. In addition to the materials detailed in items 1 and 2 below, requests made by a representative should also be accompanied by the relevant documentation detailed in items 3, 4 and 5 below.

    1. 1) Request form
      *Requests for the disclosure of retained personal data and requests for the notification of the intended use of retained personal data attract a processing fee, as detailed in paragraph 3 below. Requests for the correction, addition or deletion of personal information, and requests for the cessation of use, purge, or cessation of disclosure to third parties of personal information do not attract a processing fee.
    2. 2) Identification documents
      Please provide a copy of any of the following: driver's license, resident registration, official certificate of employment, passport, health insurance beneficiary's card.
    3. Additional materials for requests made by representatives:
      3) Request by representative Download the form for making a Request relating to retained personal data
      (Request by Representative)PDFPDF (35KB)
    4. 4) Representative's identification documents
      Please provide a copy of any of the following: driver's license, resident registration, official certificate of employment, passport, health insurance beneficiary's card.
      *Requests made by legal representatives such as caretakers or guardians should provide verifiable proof of this relationship.
    5. 5) Letter of Attorney Download the Letter of Attorney formPDFPDF (8KB)
  2. Office for inquires relating to personal information

    Personal Information Inquiries Office
    Public Relations Department
    Fuji Electric Co., Ltd.
    GATE CITY OHSAKI, EAST TOWER, 11-2, OSAKI 1-CHOME,
    SHINAGAWA-KU,TOKYO 141-0032, JAPAN
    Tel:+81-3-5435-7218
    Office hours:9:00-12:00; 13:00-17:00
    (except Saturdays, Sundays, Japanese public holidays and company holidays)
    Contact form
    Before making inquiries, please read "Handling of Personal Information Provided in Inquiries" and agree to it.


  3. Processing fee for requests for the disclosure or notification of intended use of personal information
    Requests for the disclosure of personal information and requests for the notification of the intended use of personal information attract a processing fee of 800 yen per request. In addition to the materials detailed in items 1 and 2 above, please enclose 800 yen in stamps when making such requests.
  4. Method of response
    Requests received by the Inquires Office will be answered in writing.
  5. Use of personal information provided in conjunction with requests
    Personal information provided to Fuji Electric in conjunction with or as part of a request relating to personal information will be used only to the extent necessary, and following the response, this information will be managed and/or deleted in an appropriate manner. Please be aware that any documents provided will not be returned.
  6. Other
    1. 1)Requests relating to personal information may be denied in certain cases. Fuji Electric will notify you and provide a reason in the event that your request is denied. Please be aware that the processing fee cannot be returned in the event that requests for the disclosure of personal information or requests for the notification of the intended use of personal information are denied. Requests may be denied in the following cases:
      1. (1)When Fuji Electric is unable to confirm that the person making the request relating to personal information is the individual to whom the information pertains;
      2. (2)When the documentation provided is incomplete or otherwise inadequate;
      3. (3)When it is determined that fulfilling the request may put your life or the lives of other parties in danger, cause injury or suffering to you or other parties, cause damage or loss to property, or adversely affect any other rights or interests;
      4. (4)When it is determined that fulfilling the request may significantly hinder the appropriate execution of Fuji Electric' business and other activities;
      5. (5)When it would contravene any laws, regulations, ordinances or other legal requirements.
    2. 2)The procedures and methods by which Fuji Electric discloses or otherwise handles personal information are subject to change in accordance with relevant laws, guidelines issued by government bodies, and other appropriate reasons for review.

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