Sustainability
Product Quality Assurance
Our Basic Quality Assurance Approach
Fuji Electric established its Quality Assurance Policy in 1970, stipulating the Company's assurance of the industry's highest standard for quality in all of its products and services.
Every year, we formulate a High Reliability Activities Policy based on the Quality Assurance Policy and work hard to improve quality at every stage of our business, from product planning through sales and service.
(Established in 1970, revised in 2022)
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Quality Assurance Policy
To ensure the satisfaction of all customers, the duty of Fuji Electric is to maintain the highest levels of quality in the industry for the products and services it produces and sells. -
Goals
Aiming to be a Company with high value in society, we will remain aware of our roles and responsibilities in society and continue to provide products and services useful to the public and thereby earn their trust.
We aim to eliminate accidents and complaints that would harm the trust and reliance our customers place in us, and eliminate defective products. -
Fundamentals Underlying Our Activities
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1.
Strong willpower of business executives
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2.
Persistence to quality by all employees
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3.
Enhancement of technologies and technical skills
Quality Assurance Activities Promotion Framework
Fuji Electric views "quality" as an important element of production technology, and established the "Quality Assurance Working Group" in November 2005 as one of the five subcommittees of the company-wide cross-functional "Production Technology Committee" to promote the improvement of production technology.
In April 2022, to further enhance the robustness of our quality improvement activities aiming at achieving "100% Quality," we added initiatives to improve quality soundness and renamed the working group to "High Reliability Working Group" to strengthen the overall framework.
Quality improvement activities are promoted mainly by the High Reliability Working Group in coordination with other subcommittees, aiming to achieve stable and uniform quality levels to enhance customer satisfaction.
Range of Production Technologies
Initiatives for High Reliability Activities
Every year, we formulate a High Reliability Activities Policy based on the Quality Assurance Policy, and this policy is applied to business divisions and factories. All business divisions and factories then incorporate this into their own high reliability activities policies.
Based on the Quality Assurance Policy and High Reliability Activities Policy, we continuously improve quality by running the PDCA cycle (plan -> do -> check -> act).
In fiscal 2025, with the aim of improving soundness, we implemented cross-factory mutual diagnostics of manufacturing processes and e-learning for managers. In addition, to improve quality in the development and design stages, we reviewed DR rules and operational procedures at each site, and revised review rules for engineering divisions. Furthermore, we re-examined QMS at key overseas sites, promoted digitalization of testing and inspection, pushed forward SPC management activities, and revised supplier audit standards and basic procedures for 4M change management.
Fuji Electric has acquired ISO 9001 international certification to maintain and enhance our quality management system. As of the end of March 2026, 38 organizations at bases inside and outside of Japan and at subsidiaries have been certified, with 100% of production bases excluding sales companies having acquired certification.
Human Resource Cultivation to Support Quality
Enhance the Training System
Fuji Electric conducts quality management training based on its Quality Assurance Policy to enhance employees’ techniques and skills.
Under the Quality Assurance Policy, Fuji Electric conducts quality control education to improve the techniques and skills of employees.
We cultivate human resources that support Fuji Electric mainly at two places: the Human Resource Development Dept. in Hino City, Tokyo, which supports human resource development company-wide, and the Technical & Skill Training Department in Konosu City, Saitama, which forms the core of strengthening production technology capabilities. Quality control education is set up as group training including themes such as "Quality and Reliability Management," "Statistical Methods," and "Problem-Solving Methods," and holding these regularly links to nurturing employees' techniques and skills.
Increasing the Number of Successful QC Examination Applicants
To raise quality assurance awareness among each employee, Fuji Electric encourages more people to pass the QC examination sponsored by the Japanese Standards Association and the Union of Japanese Scientists and Engineers. By fiscal 2025, a cumulative total of 20 employees had passed Grade 1, 1,545 had passed Grade 2, and 3,093 had passed Grade 3.
We aim to increase the number of successful applicants even further as a company-wide activity going forward.
We aim to increase the number of qualifications holding employees even further as a Company-wide activity going forward.
Holding Workshops on Learning from Failures
Since fiscal 2006, we have continuously held "Workshops on Learning from Failures" as part of our efforts to thoroughly learn from past product defects and failures to prevent recurrences. In case study presentations, the root causes and the background/history of the failure are elucidated, reflections and lessons learned are derived, and these are shared with participants. Furthermore, we aim to conceptualize and systematize these lessons so that they can be utilized in business operations.
In fiscal 2025, we held three workshops in total: two sessions featuring presentations on three themes per session (such as missed extraction of design requirement specifications, insufficient risk extraction in actual operating environments, failures due to insufficient design/reliability evaluation, and introduction to material analysis support operations) and one lecture by an external lecturer on the theme "Prevention of Quality Misconduct," with a total of 542 employees attending.
