Fuji Electric Global


ESGProduct Quality Assurance

Our Basic Quality Assurance Approach

Fuji Electric established its Quality Assurance Policy in 1970, stipulating the Company's assurance of the industry's highest standard for quality in all of its products and services.

Every year, we formulate a High Reliability Activities Policy based upon the Quality Assurance Policy and work hard to improve quality at every stage of our business, from product planning through sales and service.

Fuji Electric Quality Assurance Policy

(Established in 1970, revised in 2011)

  • Quality Assurance Policy
    To ensure the satisfaction of all customers, the duty of Fuji Electric is to maintain the highest levels of quality in the industry for the products and services it produces and sells.

  • Goals
    Aiming to be a Company with high value in society, we will remain aware of our roles and responsibilities in society and continue to provide products and services useful to the public and thereby earn their trust.
    We aim to eliminate accidents and complaints that would harm the trust and reliance our customers place in us, and eliminate defective products.

  • Fundamentals Underlying Our Activities

    1. The firm determination of top executives
    2. The strong adherence to quality of each employee
    3. Enhancement of technologies and technical skills

Quality Assurance Activities Promotion Framework

Fuji Electric recognizes that quality is an important factor in production technology. In November 2005, we established the Quality Assurance Working Group, as one of four cross-company subcommittees within the Production Technology Committee. This working group is tasked with advancing the Company’s production technology capabilities.

Quality improvement activities are promoted mainly by the Quality Assurance Working Group in coordination with other subcommittees. The activities aim to achieve stable, uniform levels of production technology as a means of enhancing customer satisfaction.

Production Technology System and the Quality Assurance Working Group

Production Technology System and the Quality Assurance Working Group

Range of Production Technologies

Range of Production Technologies

High Reliability Activities Policy

Every year, we formulate a High Reliability Activities Policy based upon the Quality Assurance Policy, and this policy is applied to business divisions and factories. Then, all business divisions and factories also formulate their own high reliability activities policies.

Based on the Quality Assurance Policy and High Reliability Activities Policy and using the PDCA (plan, do, check, act) cycle, we continuously improve quality.

In fiscal 2020 we undertook activities to confirm proper evaluation regarding operating environmental conditions of products, improved design reliability and evaluation technologies, promoted digitization and SPC of tests and inspections, and implemented initiatives to raise quality at priority sites (Suzuka, Tokyo, Mie, etc.).

High reliability activities symbol tower
High reliability activities symbol tower
Range of Production Technologies

Quality Management System (QMS) Certification

Fuji Electric has acquired ISO 9001 international certification to maintain and enhance our QMS structure. As of the end of March 2021, 39 organizations at bases inside and outside of Japan and at subsidiaries, including 100% of production bases and companies, excluding sales companies, have been certified.

Human Resource Cultivation to Support Quality

Enhance the Training System

Fuji Electric conducts quality management training based on its Quality Assurance Policy to enhance employees’ techniques and skills.

Fuji Electric cultivates the human resources that support quality mainly at two places, the Human Resource Development Dept. in Hino City, Tokyo, which trains human resources Company-wide, and the Facility Technology Center in Konosu City, Saitama, which forms the core of strengthening production technology capabilities.Quality assurance training is given in groups under themes including managing quality and high reliability, statistical methods and problem-solving methods, etc. Holding regular training links to nurturing employees’ techniques and skills.

Increasing the Number of Successful QC Examination Applicants

To raise quality assurance awareness among all its employees, Fuji Electric encourages more people to pass the QC examination that is sponsored by the Japanese Standards Association and the Union of Japanese Scientists and Engineers. As of March 31, 2021, 2,277 employees had passed the level 3QC examination, 1,263 had passed the level 2QC examination, and 19 had passed the level 1QC examination. We aim to increase the number of qualifications holding employees even further as a Company-wide activity going forward.

Holding Study Meetings to Learn from Failures

To thoroughly absorb the lessons of past product defects and parlay them into preventative measures, we have held “Learn from Failure Study Meetings” on a continuous basis since fiscal 2006. In these meetings, a case study is presented, and the true cause of the failure concerned is illuminated, along with the background and chain of events leading up to the failure. This case study is then used to elicit reflections and draw out lessons, which are shared with the meeting participants. Finally, the lessons are converted into higher-order concepts and knowledge to enable them to be utilized in business processes.

Study meetings were held during fiscal 2020 by visiting lecturers on preventing and solving problems with 5 design- and manufacturing-related themes. A total of 247 employees participated in these meetings.

A seminar examining failures
A seminar examining failures