Fuji Electric delivers electrical equipment and control systems that support our customers’ plant operations in the energy, industrial, and social infrastructure fields (for example, power plants, steel manufacturing and waste incineration plants).
Maintenance work is vital to the stable operation of such plant equipment, and therefore our post-delivery response is very important.
Fuji Electric offers services that span the entire equipment lifecycle, from planning through installation/test runs, operation, renewal, and disposal.
For example, in addition to providing preventative maintenance and after-service, such as regular checks and repairs, we also offer maintenance optimized to take equipment aging into consideration by using diagnostic technologies to look into equipment environment, degradation, remaining life and other factors. We also maintain a 24-hour call center to respond to emergencies.
These measures allow us to provide total backup for customer equipment maintenance.
We also conduct postcard-based surveys of the customers to whom we provide maintenance service, so as to improve our service quality. In FY2010 we engaged in improvements such as service engineer skill enhancement training and providing fuller information to customers based upon requests made by customers. We also improved our trouble response time to within four hours from the time the call is received until treatment, an improvement of 9.5% over the previous fiscal year.
The Nishitama Eiseikumiai Environmental Center is an incineration facility jointly operated by the Tokyo area cities of Ome, Fussa, and Hamura and the town of Mizuho. This facility is expected to take the strictest precautions concerning pollution, because it is surrounded by residential areas and schools. In addition to providing the latest in energy conserving, efficient equipment and safe and stable operations conducted from the central control room, Fuji Electric has also created an emergency response structure capable of responding during holidays, at night and at any time, because the facilities operate every day around the clock. We hope Fuji Electric will continue to supply us advanced technologies and know-how.
Shoji Matsuzawa (left), Michio Ota (right)
From the Nishi Tama Sanitary Facility