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Fiscal 2014 Targets and Performance, and Fiscal 2015 Targets

○ = Target achieved; △ = Partially achieved; × = No progress

Priority FieldsPrincipal IssuesFiscal 2014
Targets
Major Results of Activities
in Fiscal 2014
Assess-
ment
Fiscal 2015
Targets
Appli-
cable
GC
Prin-
ciples
Corporate governance (1) Risk management
  • Upgrade and expand products subject to BCP formulation at subsidiaries
  • Continuously enhance the newly formulated BCPs
  • Formulated BCPs for factories and domestic subsidiaries
  • Conducted large-scale disaster simulation drills at the head office and main factories
  • Expand BCP for domestic and overseas subsidiaries
  • Disseminate and continuously improve formulated BCP
(2) Dialog with stakeholders Upgrade and expand communication with shareholders and investors
  • Held various briefings for institutional investors and analysts in Japan
  • Issued quartely reports for individual shareholders and held factory tours
  • Updated website for individual shareholders
Upgrade and expand communication with shareholders and investors
Customers (1) Enhance the quality of management including sales agents, overseas distributors, and other sales partners Foster CSR awareness among sales agents in Japan Conducted CSR seminar at meetings for domestic sales agents Entrench CSR awareness among sales agents in Japan
Enhance customer satisfaction through sales reforms
  • Held training for sales agents
  • Held training sessions by sales management alumni
Conduct level-specific training and secure human resources
Enhance satisfaction of sales agents

Held level-spesific training for sales agents

Enhance sales agent satisfaction
(2) Improve product quality Reduce the volume of product quality complaints
  • Enhanced quality activities at priority bases (Suzuka, Kobe, Chiba and overseas)
  • Developed knowledge from failure case studies
  • Entrenched operation of lifecycle service regulations
  • Launched new overseas factory, completed product transfe
  • Expanded number of people taking the QC inspection course
  • Held study meetings to learn from failures
Reduce the volume of product quality complaints
(3) Improve the quality of after-sales services
  • Improve the level of satisfaction with respect to repair parts delivery
  • Improve the level of satisfaction with respect to the provision of proposal information
  • Shortened repair lead time through improved sharing of information between the CE and repair divisions
  • Reviewed maintenance system for small-scale computer system, and conducted search of degraded parts breakdown and support proposals
  • Improve the level of satisfaction with respect to repair delivery times
  • Improve the level of satisfaction with respect to the provision of proposal information
Build a global service structure

Build a UPS maintenance system mainly in Southeast Asia

Establish overseas service center
Suppliers (1) Incorporate CSR concerns into procurement policies, rules, regulations Continue to promote CSR in procurement activities Produced "Guideline for Responsible Sourcing of Minerals" and conducted internal training Continue to promote CSR in procurement activities Principles
1-10
(2) Strengthen supplier activities Foster CSR awareness among suppliers through CSR surveys Conducted CSR survey for suppliers in Japan Foster CSR awareness among suppliers through CSR surveys
(3) Enhance in-house functions Notify all appropriate parties of the details of procurement-related CSR activities Conducted CSR training for procurement Notify all appropriate parties of the details of procurement-related CSR activities
Foster and develop officers responsible for CSR promotion at each procurement base Conducted selection and training of compliance trainers Foster and develop officers responsible for CSR promotion at each procurement base
Employees (1) Foster CSR awareness Develop new CSR awareness-raising activities
  • Conducted level-specific training
  • Fostered CSR awareness among management levels in subsidiaries by feedback on CSR response survey results
  • Fostered awareness through the in-house newsletter and more
Develop new CSR awareness-raising activities Principles
1-6
(2) Human rights Establish a global human rights promotion structure
  • Extended the Policy for Human Rights for the Employees to all of domestic and overseas subsidiaries
  • Conducted field survey of overseas production subsidiaries
  • Conducted level-specific training
Establish a global human rights promotion structure
(3) Workplace health and safety Foster employee interest in preventing industrial accidents and injuries, concerned party awareness, and a culture that emphasizes workplace safety
  • Conducted health and safety training
  • Implemented activities to sustain the Health and Safety Action Guideline
Foster employee interest in preventing industrial accidents and injuries, concerned party awareness, and a culture that emphasizes workplace safety
Practice health and safety management in accordance with individual department and operating site rules; build a collaborative structure including affiliated companies Held meetings, liaison meetings and training sessions for information sharing among health and safety associates on a Company-wide basis Practice health and safety management in accordance with individual department and operating site rules; build a collaborative structure including affiliated companies
Implement measures to prevent major and recurring accidents, as well as traffic accidents
  • Conducted Health and Safety Patrols(of business sites and plant construction sites)
  • Conducted training on preventing major and recurring accidents
  • Conducted training on preventing job-related traffic accidents
Implement measures to prevent major and recurring accidents, as well as traffic accidents
Promote and enhance the mental and physical health of each employee and realize healthy, comfortable workplace environments
  • Utilized mental healthcare management system
  • Developed Company-wide measures on the elderly, heat exhaustion and more in conjunction with a conference of industrial physicians
Promote and enhance the mental and physical health of each employee and realize healthy, comfortable workplace environments
(4) Ensure a pleasant workplace environment (accommodate diverse styles of work)

(Strengthen teamwork)

Reinforce organizational management and leverage team abilities through bolstering line work
  • Strengthened human skills through level-specific training
  • Continued trying to sustain the F-PRO system

(Strengthen teamwork)

Reinforce organizational management and leverage team abilities through bolstering line work

(Work-life balance)

  • Promote utilization of work-life balance support systems
  • Raised awareness and conducted activities for the work-life balance  support systems and policies by holding various seminars
  • Promoted male involvement in childcare
  • Planned a system to support raising school-aged children
  • Conducted training for those returning to the workforce after childcare leave

(Work-Life Balance)

  • Promote utilization of work-life balance support systems
  • Realize balanced approach to working
  • Corrected long working hours
  • Promoted taking leave
  • Realize balanced approach to working

(Diversity)

  • Maintain and improve the number of women recruited by the Company
  • Improve the ratio of female managers
  • Held role model lectures for female employees
  • Conducted training for female management candidates

(Diversity)

  • Maintain and improve the number of women recruited by the Company
  • Improve the ratio of female managers
  • Promote the appointment of local staff to senior executive positions
  • Ascertained training needs and planned training for national staff
  • Train national staff with a view to employing them in management
The global environment (1) Enhance environmental governance Build EMS sites that are yet to acquire ISO 14001 certification Continuing activities for acquiring certification Build EMS sites that are yet to acquire ISO 14001 certification Principles
7-9
Increase green factory and green office evaluations Achieved gold ratings at 100% of sites Increase green factory and green office evaluations
(2) Contribute to the prevention of global warming Reduce CO2 emissions through eco-products Expanded registration of eco-products Reduce CO2 emissions through eco-products
Achieve the targets of the Low Carbon Society Action Plan (reduction in consumption / emissions per base unit)
  • Implemented energy conservation activities
  • Promoting Smart Factory Project
Achieve the targets of the Low Carbon Society Action Plan (reduction in consumption / emissions per base unit)
(3) Contribute to the creation of a recycling-oriented society Expand the sales ratio of eco-products Expanded the sales ratio of eco-products by 34% Expand the sales ratio of eco-products
Maintain zero waste emissions (Japan) Ratio of waste sent to landfill 0.28% Maintain zero waste emissions (Japan)
Improve performance to achieve zero waste emissions (Overseas) Ratio of waste sent to landfill 8.57% Improve performance to achieve zero waste emissions (Overseas)
Reduce atmospheric emissions for PRTR-designated substances and VOCs Reduced PRTR-designated substances by 18.5% and VOCs by 13.4% compared to fiscal 2010 Reduce atmospheric emissions for PRTR-designated substances and VOCs
(4) Biodiversity conservation Revise biodiversity guidelines Conducted activities to protect the natural environment Promote activities to protect biodiversity
Local communities (1) Build close-knit ties with local communities Increase the number of participants in local community contribution activities from bases in Japan

Continued local community contribution activities for all employees in bases in Japan(cleanup activities and blood donations, etc.)

Increase the number of participants in local community contribution activities from bases in Japan
Expand bases for activities to protect the natural environment and promote youth development
  • Expand activities to promote youth development(science classes, factory tours, and work experience, etc.)
  • Expand activities to protect the natural environment(beach cleanup, tree planting, and cleaning mountain areas, etc.)
Expand bases for activities to protect the natural environment and promote youth development Principles
8
(2) Promote local community contribution activities linked to overseas business strategies Foster sensitivity for social issues Conducted feasibility study of proposals selected from the call for social business ideas Foster sensitivity for social issues
Compliance (1) Ensure thorough compliance Ensure complete implementation of the compliance program

Strengthening checking systems for the compliance program of subsidiaries

Ensure complete implementation of the compliance progra Principles
1-6
Principles
10
Promote widespread awareness toward legal compliance through compliance training Conducted level-specific and function-specific compliance training Promote widespread awareness toward legal compliance through compliance training
(2) Protect intellectual property Promote activities that help prevent the inadvertent infringement of third-party (other company) patents
  • Conducted compliance training on intellectual property for sales and adrministrative departments, and intellectual property training for technical departments
  • Conducted compliance training in new employees education
  • Delivered status reporting by monitoring system of other companies patents
Promote activities that help prevent the inadvertent infringement of third-party (other company) patents
  • Conducted e-learning for overseas subsidiaries
  • Investigated overseas IP systems and status
Make efficient use of software licenses and increase management efficiency
  • Conducted Company-wide standardized training in Japan
  • Conducted internal audits of affiliated companies in Japan and overseas and individual guidance
Make efficient use of software licenses and increase management efficiency
(3) Strengthen information security Increase awareness of the importance of information security
  • Conducted Company-wide standardized training and audits
  • Conducted training of newly-appointed information security administrators
  • Acquired Privacy Mark certification
Increase awareness of the importance of information security
Increase the level of information security overseas
  • Audited overseas bases and implemented individual guidance
  • Conducted survey of personal information protection law status in the countries where overseas bases are located
Increase the level of information security overseas

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